Refund policy
Product Warranty
We warrant our products against defects of workmanship and/or material for 30 days from the date of sale. We are not liable for consequential or other damages including, but not limited to personal injury, damage, loss, or any other expense directly or indirectly arising from the use of, or inability to use, its products either separately or in combination with other products. All other warranties expressed or implied, whether oral or written, including but not limited to warranties for fitness or merchantability for a particular purpose are expressly excluded.
Though many of the base resins that Freelin-Wade uses comply with various FDA, NSF and other regulations, Freelin-Wade encourages user testing, especially for manufacturers of products and/or devices used in food, drug and biological applications as regulations and criteria for certification of these products and/or devices vary widely. While accuracy is thought reliable, no guarantee is expressed or implied. Responsibility for validity in final applications remains that of the user. We encourage user testing. We will gladly provide samples from the standard line of tubing for testing purposes.
This warranty is limited to replacement of the product or a refund in the amount of the original selling price. All products presumed to be defective must be returned by prepaid transportation together with information describing the product’s performance. All returns require prior authorization by us.
Order Returns
We have a 30-day return policy, which means you have 30 days from the purchase date to request a return. Please note, some items are subject to 15% restocking fee.
To be eligible for a return, your item must be in the same condition in which received, unused and in its original packaging. You will also need the receipt or proof of purchase.
Click here to start a return or you may call or contact us at 818-502-9954 / sales@flexitubing.com.
If your return is acceptable, you will receive a return shipping label (for domestic orders only), as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and issues with order
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can resolve the issue promptly.
Exceptions / non-returnable items
Cut-to-order, custom, and special orders cannot be returned.
Exchanges
The fastest way to ensure you receive the correct item is to make a separate purchase for the new item and contact us to request a return of the initial order.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. Note: Unless product(s) are deemed defective, initial shipping charges are not refundable.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@flexitubing.com.
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Policies, product descriptions, prices, specifications and availability may change without notice.
Please contact us for any return questions at sales@flexitubing.com.